Frequently Asked Questions
Everything you need to know about our handcrafted home goods.
What is the standard shipping timeframe for furniture items?
Due to the artisanal nature of our home collection, furniture items typically ship within 4-6 weeks. Smaller household goods are processed and dispatched within 3-5 business days.
Do you offer international delivery for home decor?
Yes, we ship our products worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
What is your return policy for home goods?
We accept returns on most items within 14 days of delivery, provided they are in original, unused condition. Custom-built furniture and limited-edition releases are final sale.
How do I care for my Tom Sachs home products?
Each item comes with a specific care guide. Generally, we recommend using a damp microfiber cloth for cleaning and avoiding harsh chemical solvents to preserve the integrity of the materials.
Are the materials used in production sustainable?
We prioritize high-quality, durable materials such as industrial-grade plywood and stainless steel, designed for longevity to reduce environmental impact through lasting utility.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 24 hours of placement. After this window, the production or fulfillment process begins and changes can no longer be guaranteed.