Returns & Exchanges

At Tom Sachs Store, we prioritize the longevity and utility of every object we create. If your item does not meet your functional requirements, we accept returns of unused products in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Request

  Visit our online portal and enter your order number and email address to begin the return authorization process.

• 2.
  Document Condition

  Capture clear photographs of the item and its original packaging to verify that the product remains in pristine, unused condition.

• 3.
  Secure Packaging

  Repack the item securely using the original materials to ensure the structural integrity of the product during transit.

• 4.
  Ship and Track

  Affix the provided shipping label and drop the package at an authorized carrier location, keeping your tracking receipt for verification.